Testimonials
“Exceptional Customer Experience! I wanted to express my gratitude for the outstanding service I received from Jade Hansen. I was so lucky to get connected with her. Jade helped me set up my account and walked me through all the details with exceptional knowledge and a wonderfully sweet demeanor. The level of customer service she provided was extraordinary. It has been a long time since I have experienced such high-quality service. Jade's assistance was invaluable, and I am incredibly thankful for her help. Great job, Jade, and THANK YOU!”
Janna Darya
“I recently had the pleasure of working with Ihab Atbash and I couldn't be more satisfied with the assistance he provided. He helped me resolve my issues efficiently and offered several great options tailored to my needs. What stood out the most was his patience and willingness to explain everything thoroughly. His deep knowledge and expertise were evident, making the entire experience smooth and stress-free. I highly recommend him to anyone in need of professional and comprehensive support.”
Nneka Karimo
“What a wonderful person Robin M has been to work with. Robin spent over 90 minutes on the phone with me answering all my questions and breaking them down one by one. The amount of time and effort she dedicated to help clear out any confusion or questions I had was just incredible. Can't thank you enough Robin, so much appreciation.”
Ahmmad Abu-Hijleh
“The service was referred to me. I have never had insurance before and I am super super happy to be able to have Insurance now. Oscar C did an amazing job by helping me and providing the information that I need to know so I can have the best insurance for my case. He was very friendly very knowledgeable and was able to provide all the information to me and get me the best plan he could possibly get me, if you need insurance or if you’re looking for insurance, please give them a call. They are super friendly and will be able to help you.”
Art Sales
“Melissa Imani exceeded my expectations. She's a good listener, professional, respectful, and kind. I felt heard and cared for. Thanks.”
R. Grant
“Today I spoke with Montrece Dorsey. She was very patient and detailed with me on everything. She has exceptional customer service. I was very satisfied. Thank you!!”
Debbie Doctor
“Today Shanita contacted me to complete my application and I tell you she has one of the best customer service experience that I have had in a very long time. When she called me at first, I was on another call and when I explained it to her she said she would gladly give me a call back at the time I specify and she did exactly that. Shanita didn't bother, pester, or antagonize, she was sweet, understanding, downright excellent. Thank you so much Shanita, when I really thought all hope was lost you really stepped in and provided the calm I needed!!”
Keri Myles
“I had Miss Mary call me to renew my insurance. She was very professional and very knowledgeable. She spoke clearly and I understood everything she said. I wish there were more people like her. It's not every day you find these qualities in a person anymore.”
Tisha
“First of all, I would like to say that I'm sooooooo disappointed that more call centers don't have more people like Sara C. She was bright, vivid and jubilant, in addition to being exceedingly patient and helpful with me. The entire call was VERY detailed and VERY helpful. She wasn't rushing trying to get me off the phone, or being irate when I wanted the answers to simple questions. In addition to being very polite, she has excellent musical tastes!!!! The whole call felt like I was talking to my cousin, and we were just catching up with what our Auntie was up to. Wouldn't have had it go ANY other way!!! Worth a repeat experience! If I have to call up there again, I hope to get her!!! :-)”
Emmanuel Sadberry
“I spoke with Sara C, an agent at Keystone Advisors, and received an outstanding customer service experience!!!! Sara was very knowledgeable, patient, attentive and caring!!! She answered all my questions, and went over the insurance information I needed in great detail. Overall, I feel like Sara C. cares about people! All the medical, dental and vision info I obtained from Sara reassured me that I had called the right place to obtain Healthcare coverage!!!!”
Kisha Washington
“Today I spoke with Mr Mohamed. My experience was outstanding. He was very knowledgeable and provided me with all details about the application and eligibility for the healthcare coverage. I expressed my thanks and gratitude to him but still feeling I should describe my wonderful experience. He repeated everything in English and Arabic to make sure I understood all points and was very professional and polite. Many thanks!”
Manal Hassan
“Keystone Advisors have literally saved my life today. They are true and authentic in their efforts to help people secure good medical insurance. They have helped me on a few occasions, and after each experience, I was left feeling heard, happy, and well informed about plan coverages. Last week, I was fortunate enough to work with Sara C. When I tell you (immediately) I could feel Ms. Sara’s dedication to customer satisfaction and providing superior customer service! Sara was thorough, professional, knowledgeable, and kind. She is a term, which I have coined, a Quadruple threat as she exceeded my expectations in all 4 categories! Keystone Advisors and Sara C. deserve a GOLD STAR!”
Tothineself Betrue
“It was a pleasure speaking with Mariah at keystone Advisors. She was very nice and was able to explain to me everything that I needed to know. I wish all the customer service reps were like her. She obviously loves her job and ready to assist every caller that comes her way. Thank you so much Mariah, you made my day. God bless you always.”
Roses Houston
“The customer service from Keystone Advisors is always exceptional. Everyone is always helpful and patient answering any questions and concerns. Robin M. was especially helpful today helping me get my aunts coverage ready for 2025. Robin was knowledgeable, patient, pleasant and super-efficient at her job; she was truly a pleasure to communicate with today. Truly grateful for all the staff I've had the pleasure of talking to at Keystone Advisors. You all are amazing.”
Ale G